Position Snapshot Location: La Tour-de-Peilz, Switzerland
Company: Nestlé Suisse S.A. Act.
Type of contact: Temporary contract for 18 months
What we offer at Nestlé Flexible work policies in terms of core hours and working from home. Please talk to us during the recruitment process about what flexibility could look like for you! Genuine opportunities for career and personal development Modern “smart office” locations providing agile & collaborative workspaces Dynamic international working environment Attractive additional benefits Position Summary As a Customer Solutions Analyst you will provide excellent Customer Service by driving our Order to Cash (O2C) processes to gain in efficiency and to win in Customer satisfaction. In this role you will work along the entire O2C process, resolve issues and provide guidance for the day-to-day operations. We offer a dynamic, inclusive, and international working environment with many opportunities across different companies, functions, and regions. Don’t miss the opportunity to join us and work with different teams in an agile and diverse context.
A Day in the Life of a Customer Solutions Analyst
•Act as the first point of contact with all internal and external stakeholders (agencies top to top - Creative, media and Digital)
•Work with our O2C processes including Sales Order creation, Order fulfilment, and Claims resolution
•Serve our customers and manage incoming requests by e-mails and hotline
•Drive customer satisfaction by understanding customer needs and driving value adding projects
•Close collaboration with internal teams (Supply Chain, Sales, Finance), Third-Party Logistic partners as well as our Service Center in Lisbon to ensure the quality and processes are meeting the business and system requirements
•Understand and resolve all process failures, driving continuous improvements
What will make you successful
•Great service orientation and enthusiasm to work with customers
•Curiosity, problem solving skills, and positive attitude
•Fluent in French and German Are considered a “plus” for your application:
•First experience in Customer Service, Sales,or Supply Chain (logistics/planning)
•Analytical skills with Excel or PowerBI knowledge
•English, Italian or Portuguese is a plus
At Nestlé, we want to help shape a better and healthier world, inspire people to live healthier lives and deliver impact at a scale and pace that makes a difference. We do this by fostering a diverse, friendly, supportive, and collaborative environment, that creates positive disruption, embraces innovation, and empowers people and teams to win. We aim to hire friendly, respectful, inspiring people who care about the people’s lives that we touch every single day. Be a force for good. Join Nestlé and visit us on www.nestle.com.